IT Support Specialist

Location

Our IT Support Specialist will be a part of our R+D team. This role is based in Bucharest, working on a hybrid basis.

Who We Are

Payset, a UK-based online international payments solution authorized by the UK Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI), offers multi-currency accounts and currency exchange to businesses worldwide. We save clients time and money and open up new regions and possibilities for their business by simplifying how they pay and get paid locally and internationally. Our mission is to foster enduring client relationships while refining our product technology and expanding into new markets. If you have experience in fintech or a related field, we’d love to have you join our fast-growing company!

What you’ll do

• Employee Onboarding: Facilitate the onboarding process for new hires, including account setup, hardware provisioning, and software configuration.

• Employee Offboarding: Manage the offboarding process ensuring secure data removal, account deactivation, and hardware retrieval.

• Access Management: Control user access to systems and applications, ensuring compliance with security policies.

• User Assistance: Provide technical support and troubleshooting for end-users, resolving issues related to hardware, software, and network connectivity.

• Software Management: Install, configure, and maintain software applications, ensuring they are up-to-date and functioning correctly.

• Incident Management: Handle IT incidents and service requests, documenting issues, and following through to resolution.

• Domains and Certificates Management: Manage domain registrations and SSL certificates, ensuring they are current and secure.

• Hardware Management and Troubleshooting: Oversee the deployment, maintenance, and troubleshooting of computer hardware and peripherals.

• Backup and Disaster Recovery: Implement and manage backup solutions, ensuring data integrity and availability in case of disasters.

• Cost Control: Monitor and manage IT expenses, identifying cost-saving opportunities without compromising service quality.

You'll thrive in this role if:

• Proven experience in IT support and systems administration.

• Knowledge of network infrastructure, IP addressing, and subnetting. Proficient in configuring and troubleshooting network devices and protocols.

• Skilled in implementing firewalls, IDS/IPS, and VPN technologies. Ensures network security and data integrity.

• Provides user support for workstation setup, software installation, and VPN configuration. Able to troubleshoot and resolve issues efficiently.

• Proficient in scripting (PowerShell, Bash) to automate tasks and ensure system consistency.

• You are proactive and take ownership of your work.

• You excel at problem-solving and continuously seek to improve processes.

• You thrive in a collaborative environment, valuing team input and ensuring alignment with project goals

• Experience using Google Workspace, ideally in an administrative role.

Want some more context?

• Dive into the heart of our groundbreaking solutions by exploring our flagship product pages: Whether it's our versatile multi-currency account or our dynamic currency exchange platform.

• Get acquainted with the faces behind our success by meeting our exceptional leadership team.

• Explore a treasure trove of insights and updates by delving into our engaging blog posts.

What makes us Payset:

At Payset, we embody a unique ethos that sets us apart. Working here means embracing an entrepreneurial spirit, a thirst for knowledge, and a commitment to enjoyment with true ownership for what you do.

Our team spans the globe, bringing together diverse talents united by a shared passion for delivering unparalleled experiences to our customers. We strive to work with the best talent in the industry, fostering an environment where excellence thrives. In addition to the opportunity to collaborate and learn from top-notch colleagues, we offer a range of benefits designed to support our team members' well-being and professional growth.

Diversity

At the heart of our team lies a belief in the strength of diversity. It's not just a goal—it's about embracing our differences to fuel our collective power. We work to create an inclusive and fair environment where every individual's unique perspective boosts our innovation. By valuing our diversity, we foster a sense of belonging where everyone plays a vital role in our shared success.